Then you can open the Alexa app on your phone and start the setup process over again. When the light ring turns orange, your device will enter the setup mode. Hold it in until the light rings turn on and off again. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors.įind the small hole at the base of the device, insert the tool, and press in the reset button. If nothing else helps, factory reset and starting from scratch will most likely do the trick. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Still, choosing the right channel should be up to you since both options have advantages. We suggest that you start with a tried and true fix for electronic devices: the restart. Have you established that everything’s okay with your network access? If that’s the case, it’s probably the Echo that doesn’t connect. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes it’s necessary to contact your ISP. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Check the Wi-Fiīefore the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. If the connection doesn’t come back at all, you may need a new Echo. If that doesn’t work, go down the list until the problem is solved. This is the easiest problem to fix and will be covered in the next paragraph. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi.
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